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Refund policy
11. Returns
11.1 Section 11 refers only to returns relating to the stockist and wholesaler. Roccoco does not deal directly with client returns.
11.2 Every stockist must set their own returns policy.
11.3 Should a stockist accept a return from a client and offer a refund, Roccoco is under no obligation to honour the refund.
11.4 Returns to Roccoco are only permitted with authorisation from head office. Buyer’s remorse or the product not selling as you anticipate is not a reason for return.
11.5 Returns from the stockist are accepted if the goods are damaged or defective, after approval from head office.
11.6 Any product returned must be at least 70% full. Returns that are lower than this will not be granted a credit/refund.
11.7 The supplier will not be liable for goods which have not been stored or used in a proper manner.
11.8 The goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as reasonably possible in the circumstances.
11.9 The supplier may (at their sole discretion) accept the return of goods for credit. goods that are found to have no defect and are returned will incur a handling fee of up to thirty percent (30%) of the value of the returned goods plus any freight costs. There will also be a return fee of $2.95 and $0.50 for each item returned.
11.10 If a stockist returns goods that are not faulty and have no defect, this cost will be charged to the stockist.
11.11 Non-stock list items or goods made to the client’s specifications are under no circumstances acceptable for credit or return.
11.12 If the client has had the product for more than six (6) months or the product is expired no replacements or credits will be accepted.
11.13 The stockist will be credited or refunded the price they paid for the item.
11.14 Roccoco does not accept refunds or returns for incorrect prescription of products. It is the stockists responsibility to ensure they are familiar with the training manual and in the event of uncertainty they are to contact Roccoco directly before selling the product.
11.15 Roccoco will not accept any returns if no video or photo evidence is supplied. Roccoco may ask for the products to be returned for testing.
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